Code of Conduct

Code of Conduct


PTCL is committed to sustaining the utmost level of integrity in business through compliance with the highest standards of ethical conduct which is critical to maintain the trust and credibility with customers, partners, suppliers, and employees. This document outlines these fundamental principles applicable throughout the Company and affirms the commitment of every member of the Company towards upholding of these valued beliefs through their genuine enactment in daily roles and responsibilities.

Treating Customer and Employees with Respect & Preventing Harassment:

All customers and employees will be treated with dignity and respect. There won’t be any interference for prejudicial reasons. All employees will be entitled to freedom of thought, conscience, religion, and expression as long as these do not interfere with the rights of others. No employee will be discriminated against or harassed by means of any action that creates an intimidating, hostile or offensive environment including disparaging remarks based on gender, religious, race, age, disability, political opinion or ethnicity.

Compliance to Merit, Transparency Values, Legal and Regulatory Laws:

PTCL, being a commercial entity, is working in a competitive, challenging, and liberalized telecom environment where success comes from hard work, competence, and fairness. The employees will, therefore, ensure adherence to the values based on merit, performance, and transparency and refrain from seeking any political support for gaining undue advantages. They will also abide by all legal and regulatory laws applicable.

Confidential and Proprietary Information:

PTCL employees will take every appropriate action to preserve and enhance the Company’s Intellectual Property including respecting and maintaining privacy of customer’s information, while respecting the Intellectual Property rights of others. The proprietary and commercial information, under no circumstances, shall be disclosed, either during or after employment, without Company authorization to do so.

Physical Assets:

Equipment, materials and other physical assets of the company will be handled with care and not be misused under any condition. PTCL employees will take all possible steps to ensure the safety and security of these assets under all conditions. They will be utilized for PTCL’s business purposes with due authorization.

Conflict of Interest:

PTCL employees will always be expected to act in the Company’s best interest by basing their decisions and actions purely on the professional business requirements. Personal relationships or benefits will not impact employees’ judgment or lead to any activity resulting in a conflict of interest.

Prohibition of Corrupt Practices:

PTCL employees will not demand or accept any kind of bribery, kickback, payoffs or any other illegal or unethical benefits, and will never be involved in any corrupt business practices. The use of Company funds for political contributions to any organization or to any candidate for public office will be strictly prohibited.

PTCL Whistle Blowing Policy:

Pakistan Telecommunication Company Limited (PTCL) is committed to the highest possible standards of openness, probity and accountability. In line with that commitment PTCL expects employees and others that it deals with, who have serious concerns about any aspect of PTCL’s work to come forward and voice those concerns.

Specific examples of circumstances where a Whistle Blower can raise concerns could include but shall not be limited to:


Over-invoicing, demanding, seeking or acceptance of kick-backs, payment for goods or services not supplied or rendered and any act of fraud, bribery and corruption;

  • Forgery of company documents and financial instruments like cheques and securities;
  • Theft or misappropriation of company’s funds and property;
  • Conflicts of interest and abuse of office;
  • Disclosure of business secrets and other confidential company information obtained during the course of employment;
  • Usage of confidential information to obtain a personal reward or advantage;
  • Compromising the interests of PTCL in dealings with vendors or contractors, consultants or suppliers;
  • Misuse of PTCL property;
  • Misuse of authority;
  • Misuse of systems or sharing of passwords;
  • Discrimination towards any staff member, customers or any stakeholders on the grounds of sex, race or nationality; and
  • Engaging in illegal or unlawful acts.

PTCL will make every effort to keep confidential the identity of the individual raising a concern if so desired by the individual. In which case, the identity of the individual raising the concern or making the report will not be revealed without his/her prior permission unless PTCL is required to reveal the identity of the individual by law.

An investigation of unspecified wrongdoing or broad allegations may not be undertaken without verifiable evidentiary support.

Where there are deliberate false allegations, no matter how minor, disciplinary actions in case of employees and black listing and/or legal action for defamation may be taken against the Whistle Blower.

For further escalation you can also contact Etisalat Group at, + 971 800 2002, or send a letter to Group Chief Internal Control & Audit Officer – Etisalat Group and/or the Corporate Secretary – Etisalat Group, P O Box 3838, Abu Dhabi, United Arab Emirates.