Islamabad, November 7, 2018: Pakistan Telecommunication Company Limited (PTCL) has transformed key exchanges as part of its comprehensive Network Transformation Project (NTP) under which Bahria Town, Shaheen Town, Tarlai and I-10 exchanges in Islamabad have been upgraded. This transformation will ensure that customers residing in these areas are able to experience reliable, high speed internet.
The transformation has already started to show great results as 53 exchanges, out of the 100 which were initially planned, have been successfully transformed, thus positively impacting approximately 50% of PTCL’s overall customer base.
Complaints have considerably reduced by 30% where the network has been upgraded. This has resulted in efficient complaint resolution through ‘Motive’, which is a unique innovation tool for wireline business aimed at identification of complaint’s cause.
Through a transformed network, PTCL can provide a faster connection with the improved copper network and the new fiber network. PTCL has installed 300,000 high-quality new equipment for customer premises nationwide this year, which offers ultra-high data rates of up to 100 mbps. Up to 16 users can connect to the high-quality modems at the same time through Wi-Fi.
Arslan Haider, Regional General Manager, PTCL, Islamabad said, “This project has provided numerous benefits to our customers and overall we have had a positive response. For PTCL, NTP is a huge factor in our current increase in overall efficiency in complaint resolution. In the long run, a satisfied customer base will result in not only acquiring new customers but also enable PTCL to contend on another level with the competition.”
This massive transformation project is taking place in major cities across Pakistan, whereby customers will be able to experience a faster and more reliable network than before.