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Q1. What is the EVO Wifi Cloud?
Ans. Evo WiFi Cloud is a portable broadband wireless device; about the size of a credit card that combines the functionalities of a modem, router and an access point in a single device which is small enough to fit your pocket yet powerful enough to bring internet to 5 Wifi devices simultaneously.

Q2. What does a Mobile Hotspot like EVO Wifi Cloud do?
Ans; A mobile Wifi hotspot like EVO Wifi Cloud gives its user a permanent personalized Wifi hotspot wherever they go; enabling uninterrupted internet connectivity with upto 5 wi-fi enabled gadgets simultaneously; anytime and anywhere.

Q3. What is the size of EVO Wifi Cloud?
Ans. The Evo Wifi Cloud is about the size of a few credit cards stacked together and it weighs just over 2 ounces.

Q4. What networks does the Evo Wifi Cloud operate on?
Ans. The Evo Wifi Cloud operates on the EVO 3G Wireless Broadband Network from PTCL.

Q5. How to connect to wifi devices using EVO Wifi cloud?
Ans. Follow the following easy steps

  • Step1: Power on the E5.
  • Step2: Establish a Wi-Fi Connection—From the list of available networks on the Wifi enabled device, Select a network that has the same SSID (network name i.e EVO Wifi Cloud) as that of the E5, and then click connect.
  • Step3: Access the Internet.
    *(For Complete details see user guide)

Q6. How secure is my connection?
Ans. EVO WiFi cloud comes with Built-in security features that ensure optimum security for your device. There is a uniqu Wifi key affixed to each device; used as the network connectivity key; mandatory for network authentication. No devices/users can access the device without proper network authentication.

Q7. What speed would i be able to get through my EVO Wi-Fi Cloud?
EVO Wi-Fi Clouds operate on EVO 3G Wireless Broadband network that offers speeds of up to 3.1 Mbps on downlink and up to 1.8Mbps uplink. Speed is on best effort basis up to 3.1 Mbps and depends on the number of factors such as modem capability, location, distance from communication tower and number of simultaneous users.

Q8. What is the network key for my Evo Wifi cloud?
Ans. Each device has a unique Network key (WIfi Key), printed on the back of the device for ensuring    optimal connection security.

Q9. Does EVO Wifi Cloud provide roaming facilities?
Ans. Yes, it’s a truly mobile hotspot that follows you wherever you go. With EVO’s nationwide 3G network you can use your EVO wifi cloud anywhere within the 250 cities covered by our network. 

Q10. How can I find the SSID & Network/Wifi Key?
Ans. Both are affixed to the back of the device and can be read by removing the back cover of the Evo Wifi cloud.

Q11. What type of devices can I connect to my Evo Wifi cloud?
Ans. Evo Wifi Cloud can extend a user’s Mobile Broadband experience beyond just their laptops to any Wi-Fi enabled device such as cameras, music players, personal media players and portable game consoles. And because it supports multiple Wi-Fi enabled devices, you can share your high-speed connection with friends, family members and coworkers (up to five Universal Wi-Fi capable devices).

Q12. How is it different from an EVO wireless broadband connection?
Ans. A Wifi cloud is a personalized mobile hotspot that creates a wifi zone to enable shared high speed internet connectivity amongst 5 wifi enabled devices within its prescribed range whereas an EVO wireless broadband connection lets only a single user connect to the internet via a USB port.

Q13. Can I upgrade my EVO to Evo Wifi Cloud?
Ans. No, EVO USB devices cannot be upgraded to EVO Wifi cloud.

Q14. What might the owner of the Evo Wifi Cloud need to be aware of before sharing with multiple devices?
Ans. With multiple devices or used as a temporary hotspot:

  • If there are several heavy data users on at the same time, you may notice a degradation in performance
  • Be aware these users are contributing to your data usage. However in case of EVO Wifi Cloud since there are no download limits, you can share your connection with others without any worries.
  • In case of multiple users accessing your Evo Wifi Cloud that is using the battery, please be aware that the battery will drain faster than the average of 4 hours usage time for one user.

Q15. Can a user connect the Evo Wifi Cloud to their computer with a USB cable?
Ans. Yes; connecting to the internet via USB is possible using EVO Wifi cloud. The various usage scenarios for EVo Wifi cloud include:

  • Multi-device access via Wi-Fi
  • One-device access via USB
  • Multi-device access via Wi-Fi and USB at the same time
     *Details available on the user manual provided along with the device.

Q16. What is EVO Wifi Cloud average battery usage time?
EVO cloud comes with a super powerful battery which gives up to 12hours of usage.

Q17. How close does the user’s Wi-Fi enabled device need to be from the EVO Wifi Cloud?
Ans. The device will need to be within 33 feet or 10 meters of the Wi-Fi device to work. So a user can keep the Evo Wifi Cloud in their pocket, laptop bag, or sitting on a desk or window ledge across a room (for better coverage).

Q18. How long does a user need to charge the battery before they begin using?
Ans. The battery must be fully charged before using the Evo Wifi Cloud for the first time. After the initial use and set-up, you may use with the battery alone or with the battery and the AC power.

Q19. Why is my Evo Wifi Cloud warm to the touch?
Ans. The Evo Wifi Cloud has two radios inside: the EVO wireless Broadband radio and the Wi-Fi radio. In fringe areas of low 3G coverage, the transmit power will be at the max and therefore generate more heat. The device has been environmentally tested and approved by the FCC.

Q20. What is the average speed that I would get on my wifi cloud?
Speed is on best effort basis, upto 3.1 Mbps. Speed depends on factors such as modem capability, location, distance from communication tower and number of simultaneous users. Average speeds vary from 300Kbps to 500Kbps for downlink and 200 Kbps to 400Kbps for uplink.