As part of our efforts to provide superior customer care and achieve highest level of customer satisfaction by offering convenient channels of interaction to our customers, PTCL is offering complaint registration through SMS from their cell phones with the following objectives. 

•     Provide a swift complaint registration channel to our Landline and Broadband customers
•     Elimination of customer wait time at our call centers for complaint registration

5 easy steps for SMS complaint:

•     Step 1 type :        CMP
•     Step 2 type :        Area code and landline number
•     Step 3 type :        Product code
  • (For Landline: LL 
  • For Broadband: BB)
•     Step 4        :        Send to 05 1218 1218
•     Step 5        :        Receive complaint registration number
•     e.g., type    :        CMP 042 3586 XXXX BB
                                     OR
  Simply type “HELP” and send to 05 1218 1218