Plan Switching
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a. Through IVR
Customers can call 12401240 for Basic plus & Pakistan plus or 12401241 for International plus to switch their plan.

b. Call Center
Customers can call 1236 and speak to a customer service representative to switch the plan. Plan switching can only be done for number calling verified through CLI.

c. Customer Care Center/OSS
Customers can visit Customer Care Centers/OSS to switch their plan. 

d. Revenue Office
Customers may visit Revenue Offices to change their plan.

Note: Customer’s last bill paid copy will be required for verification