Voice Mail Service

PTCL is pleased to bring to you, Voice Mail Service with additional and more innovative features. In this service, a comprehensive IVR guides the callers to deposit the voice/Fax messages with much more ease. Now PTCL is offering Fax-to email, Voice-to-email, kehdo SMS and Missed call alert service under VMS along with advance feature of remote access.

Voice Mail Service works at all times - even when there is a power outage and your answering machine stops working. Your voice mailbox can be accessed 24 hour a day, 7 days a week. You may never miss important calls again! Now you can take messages even when you're away from your home.
PTCL has extended its Voice Mail Service across Pakistan.

When you do not pick/answer your phone then after pre-selected number of ringers, the call is automatically forwarded to VMS. Therefore, you are not disturbed even if you are at home but are busy in social engagements. You can leave messages or retrieve messages 24 hours a day, 7 days a week by dialing 1277.  The messages can be retrieved whenever you like to do so and  from anywhere you want.

Your mailbox is maintained on PTCL’s network. Your callers can now leave voice /Fax messages even if there was a thunderstorm and your electricity and phones were out.

Service Mechanics for Message Retrieval:

VMS subscriber which can retrieve either by dialing 1277 IVR (locally or remotely) through V-Fone or PTCL landline or system shall notify him/her throughout dial notifications, SMS or email service (in case of Fax-to-email or Voice-to-email Service) .By accessing email the VMS subscriber can get his/her Fax and voice messages in the form of an image or Wav file attachment in his/her inbox.

Service Benefits

• Depositing of Voice Message: After several beeps, a caller can listen to an IVR and can deposit voice message.
• Retrieval of Voice Message: A subscriber can retrieve his/her voice message by dialing 1277 short access code.
• Notification of Voice/Fax Message: Upon each voice message recorded or for fax message , system will use the following notification method to inform the customer about the newly deposited message:
• Out dial notification
• Short messaging service (SMS)
• Email
• Fax to email .Subscribers can access there incoming fax on their E-mail address, no need to have a fax machine.
• Voice to email. Subscribers can access their Voice message on their E-mail address.
• Remote login: You can access 1277 IVR from PSTN phone just by given login information.
• Missed Call Alert Service etc With these enhanced features, customers won’t be able to miss any call while they are away from their work place.
• Kahdo SMS (1246 Access code): All the PSTN (land line) subscribers can send the Voice messages to On net/Off net users

Business & Relationship Growth
In business and high-value relationships requiring immediate attention and follow-up, the telephone and personal touch of voice is an indispensable tool.

Hassle Free
Voice mail service prevents you from tedious exercise of typing impersonal text messages using small non friendly keys on small mobile sets. With PTCL’s Voice mail Service, you can simply dial the number and speak/record your message.

Service Coverage Area

All across the Pakistan

FAQs