FAQs Pakistan Plus
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FAQs

Q1: What is NWD?
A: Nation wide dialling refers to calls from PTCL to PTCL and PTCL to Vfone within Pakistan.

Q2: What are the details of Basic Plus Plan?
A: Details of Basic Plus Plan are as follows

  • Line Rent: Rs.199
  • Local Call – Rs 1.10 / 1 min
  • NWD Call – Rs 1.10 / 1 min
  • Mobile – Rs 2.50 / min
  • Free Voice Mail
  • Free Call waiting

Q3: What are the details of Pakistan Plus Plan?
A: Details of Pakistan Plus Plan are as follows

  • Line Rent: Rs. 199
  • Package Charge: Rs. 249
  • Free Up to 1100 NWD minutes
  • Conference Call Monthy charges waived

Q4: What is the default plan for customers who are currently on Pakistan Package?
A: The default plan for customers who are on Pakistan Package will be Pakistan plus plan

Q5: What is the default plan for customers who are not using Pakistan Package?
A: The default plan for customers who are not using Pakistan Package will be Basic plus plan.

Q6: I subscribed to Pakistan Plus Package in the middle of the month how will I be billed?
A: Your subscription will be applicable from the 1st of next month. You can make multiple requests for activating or deactivating the package during the month however, your last request made will be effective from the 1st of next month. For e.g. a customer calls in on the 14th of the month to activate Pakistan Plus Package his package will be activated from the 1st of next month.

Q7: I am currently not subscribed to Pakistan Package; can I subscribe to the Pakistan Plus plan?
A: Yes, you can subscribe to the Pakistan Plus plan by calling 1236.

Q8: Can I subscribe to more than one plan at one time?
A: No, you can’t have Pakistan plus & basic plus at the same time.

Q9: Is there any difference in the Local call rates and Mobile call rates in the Basic Plus and Pakistan Plus?
A: No, there is no difference. The Local call rates and mobile call rates are the same in all the two plans.

Q10: Is there any difference in the NWD call rates in the Basic Plus and Pakistan Plus?
A: No, there is no difference. The Local call rates and mobile call rates are the same in all the two plans.

Q11: If I do not use all 1100 minutes in Pakistan Plan in a given month, will my remaining balance of minutes be carried forward to the next month?
A: No. You will have to use all your monthly minutes in one month. For the next month you will again get 1100 minutes for the fixed fee of Rs. 249.  

Q12. Is there any allocated time of the day when I can use the 1100 minutes that I get in Pakistan Plus plan?
A. No. You can use these minutes 24/7 (throughout the day and any time of the week).

Q13 Is there a limit on the duration of a single call?
A. No, there is no limit on the duration of a single call. You can talk for as long or as less as you want and your total balance of 1100 monthly minutes in case of Pakistan Plus.

Q14. Can I call mobiles in other cities under the Pakistan Plus plan?
A. No. This package is only for PTCL to PTCL & PTCL to Vfone NWD calls. All mobile calls will be charged at the normal rate of Rs. 2.5/min.   

Q15. Can I call PTCL wireless in other cities under Pakistan Plus plan?
A. Yes, you can call PTCL wireless under this package. However, this package is not for PTCL wireless subscribers and they can not make unlimited NWD calls.          

Q16: How do I subscribe to Pakistan Plus plan?
A: PTCL has activated this plan for all subscribers that were on Pakistan Package and hence you have been automatically subscribed to it. If in case you were not subscribed to Pakistan Package then you may call 1236 and get subscribed to Pakistan Plus plan

Q17: How do I un-subscribe from Pakistan Plus plan?
A: You can call PTCL’s helpline by dialling 1236 from any landline and opt out by talking to our customer service representative.

Q18. Can I subscribe to the Pakistan Plus plan after de-activating it?
A. Yes, you can call 1236 to subscribe to the package once you have de-activated it. However, the NWD calls before subscription will be billed at the rate of Rs. 1.10/1min