Q1. Who can avail Call Me Back Service?
Ans: All the existing and new PTCL customers either of PSTN or WLL.
Q2 . How do I access this service? What are the service charges?
Ans: You just have to dial 1322, an IVR will ask to enter the cell# on which call me message will be sent.
Q3. I am unable to access both the service?
Ans: Call 1236 helpline and register a complaint.
Q4. Is there any acknowledgement whether Call me back SMS has been delivered?
Ans: There is no acknowledgement in this process. This is a stable service, SMSs are received in time.
Q5. Under which the usage charges of cricket info and call me back services will be visible?
Ans: In the monthly bill, you can see the usage charges under the head “0900/Voice portal
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