Broadband FAQs
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Q1. What is Broadband Service?
Broadband is internet connectivity at high speed and without having to dial the ISP number. This results in very fast download of information from the internet as soon as you switch on your computer. (At least 10 to 20 times higher than current dial up service!)

Q2. What added benefits can Broadband offer over dial-up?
It is always ”ON” the connection is always available. Unlike dial up you can simultaneously use voice and data/internet facility.It is much faster than a dial-up modem or ISDN connection. This speed substantially improves your Internet experience. You can enjoy faster and easier download of music, digital photos and software. Listen to music, watch favorite dramas, high-quality videos and play online games. It seamlessly 'shares' a phone line along with normal 'voice' services. Your phone is not engaged when you are using the Internet. You can freely use the phone at the same time as you access the Internet! No more busy signals for people trying to contact you while you surf.

Q3. Is PTCL Broadband Service available on Wi-Fi?
Yes, PTCL broadband offers Wi-Fi services. PTCL Broadband Wi-Fi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PSP’s etc in a wire free home environment. For details on Broadband Wi-Fi Package. Visit http://www.ptcl.com.pk/related_pages.php?pd_id=111&rp_id=30

Q4. Why Broadband connection/service from PTCL?
PTCL is the largest IP network provider of the country with recognized Reliability, Affordability, Reach and Connectivity. Salient features of PTCL DSL service include:

  • Cost effective
  • High speed data download
  • Always-on Internet access
  • Free Modem.
  • Convenient ordering on phone and web
  • Ease of creating own LAN network (share connection to create your own network)

Access to free movies, music, classical Pakistani plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers on ‘Buzz’ broadband web content infotainment portal.

Q5. Does PTCL Broadband offer Email Facility?
Yes, PTCL offers free personalized, spam free, 50 Mb E-Mail accounts exclusive for its broadband customers.

Q6. How do I get the E-Mail account?
Simply visit PTCL website and submit the application form by clicking the relevant link. Your personalized e-mail ID along with all the details to access the service will be e-mailed on your existing e-mail account which you will be asked to provide in the application form within 48 hours.

Q7. How would I know PTCL Broadband Service is available in my city?
PTCL offers Broadband Service in more than 2000 cities across the Pakistan including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New cities are updated regularly. To know Broadband Service is available in your city? Please call at our help line 1236

Q8. What are the current DSL packages offered by PTCL?
PTCL offers 4 convenient packages to meet your bandwidth and download needs:

  • DSL-1Mbps @ Rs.1250 per month (unlimited download)
  • DSL-2Mbps @ Rs.1549 per month (unlimited download)  
  • DSL-4Mbps @ Rs.2100 per month (unlimited download)
  • DSL-8Mbps @ Rs.6999 per month (unlimited download)
  • DSL-10Mbps @ Rs.9999 per month (Unlimited Download)  

    *One time Installation charges of Rs.1,500 will be charge from 2 Mbps and above from July 1, 2010.
    Free Wi-Fi Modem on all New Connection.
    Existing user can get Wi-Fi modem by paying Rs.750 one time charges.


    Q9. Can PTCL Broadband Pakistan offers any Special discount for customers?
    PTCL Broadband offers discount for students on 1 MB Broadband Package. You will be charged Rs.949 for 1 Mb

    Q10. How can I order PTCL broadband service connection?
    You can order PTCL Broadband connection by simply calling 0800 80800 or order online by visiting our website at www.ptcl.com.pk

    Q11. Can I change my package?
    Yes you can change your package, just call 0800 80800.
    .

    Q12. How many days it will take to install Broadband services at my premises?
    It takes 3-4 days for our technical staff to provide the broadband Services at your premises. You can call 1236 for the follow-up of your order in case of delay.

    Q13. Do I have to purchase a modem and pay an activation fee?
    You will be provided free modem till you use our services. One time Installation charges of Rs.1,500 will be charge from 2 Mbps and above from July 1, 2010

    Q14. Do I need an additional phone line for broadband service?
    No. Your PTCL Broadband service will be installed on your existing phone line. This means you can talk on your phone and access the Internet at the same time. 

    Q15. How will I be billed for PTCL Broadband service?
    Your broadband charges will appear as a separate itemized charge on your monthly telephone bill.

    Q16. Are there any hidden charges for DSL service?
    There are no hidden charges. Package price accounts for internet access per month.

    Q17. How is DSL installed?
    Our DSL installation team will visit your premises / home to evaluate the condition of your landline and then install/connect DSL modem.

    Q18. Is there a time limit on the amount of time I can spend on the internet with Broadband Pakistan?
    No, there is no time limit, it is always on! you can be using broadband and voice facility 24/7 at the same time.

    Q19. Can I switch to Broadband Pakistan from another DSL service? 
    Yes. All you need is to provide a letter of cessation to your existing service provider with copy to PTCL. We shall take from there onwards.

    Q20. Can I shift the service to another number or location?
    Yes, you can request for shifting the broadband service to another number or location just by calling PTCL helpline 0800 80800.

    Q21. What if I cannot get DSL right now?=
    Additional exchanges are being DSL enabled regularly – contact us at 0800 80800 for information to check for availability of service in your area.

    Q22. What affects my connection speed?
    When you connect to the Internet using PTCL broadband service the speed that you will experience will vary based on a variety of factors, including the following:

    1. Distance of your telephone line from exchange
    2. Condition of telephone wiring inside and outside your location
    3. Computer configuration
    4. Network or Internet congestion
    5. Server and router speeds of the Web sites you access 

    Q23. Are PTCL broadband service charges in addition to my current monthly phone bill charges?
    Yes. PTCL broadband internet is charged on monthly basis and is for broadband service only, i.e. an addition to your monthly telephone charges.

    Q24. What if my phone line goes down, will my DSL still work?
    DSL will not work if phone line goes down. DSL service is dependent on the functional connection and quality of copper phone line.

    Q25. Can I have the telephone line for DSL connection only; I don’t want to pay the line rent? 
    PTCL landline phone connection is a prerequisite for DSL service. Line rent is charged on every landline phone connection.

    Q26. What if I discontinue the DSL service?
    The service will be discontinued upon your request by calling at 0800-80800. You will need to clear any outstanding dues and the modem needs to be returned to PTCL (conditions apply).