Media Press Releases Press Releases Details
Press Releases

PTCL launches SMS Customer Complaint Service
December 27, 2011

Islamabad, December 27, 2011: Pakistan Telecommunication Company Limited (PTCL) has launched a unique customer complaint registration service via mobile SMS for its valued landline and broadband customers.

Customers can now register a complaint in five easy steps: Step 1-type ‘CMP’; Step 2-type Area Code and Landline Number; Step 3- type  Product Code (for Landline: ‘LL’; for Broadband: ‘BB’), Step 4-send to 05 1218 1218; and Step 5-complaint registration number received, or simply type ‘HELP’ and send to 05 1218 1218.

PTCL deploys latest technologies and complaint management systems to cater to the communications needs of its more than five million customers. In the last 15 years, the Company has successfully implemented various customer relations and support systems for its subscribers.

“PTCL is continuously striving to provide superior customer care and achieve highest level of customer satisfaction,” said Senior Executive Vice President Commercial, Naveed Saeed. “Our latest SMS Customer Complaint Service system ensures improved responsiveness for our customers. Rigorous management of customer queries will create enhanced efficiency and regulatory compliance.”

“PTCL’s new SMS service enables customers to swiftly register their complaints with less wait time at our Call Centers,” said Executive Vice President Customer Care, Mohammad Kamran Malik. “We will continue to introduce innovative solutions for user facilitation, which are in sync with the evolving communications needs of our valuable customers.”

Media