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Value Added Services
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CLI Service:
Get to know caller’s number before answering the call through PTCL CLI service. Now you have a good check on Prank calls as well”


Call Forwarding:
This service allow you to transfer your call to any number with three available modes

On No reply:  
In this case there is no reply; the call will be transferred automatically to another predefined desired number.
Activation code is *06*complete-num# e.g.  *06*0212254155# and 
Deactivation code is #06#.

On Busy:     
In this case the customer number is busy; the incoming call will be transferred automatically to another predefined specified number.
Activation code is *09*complete-num# e.g.  *09*0212254155# and 
De-activation code is #09#.

Call Forwarding Immediate:   
In this case, all the incoming call will be transferred automatically to another predefined specified number without a ringer at customer’s end.
Activation code is *21*complete-num# e.g.  *21*0212254155# and 
Deactivation code is #21#.

Code Barring:
Enables customers to prevent misuse of their telephone with the help of a code barring. This code can be changed by the customer if the need arises. Contact 1236 helpline for activation and to get the specific from the CSR. Once activated, the service can be handled through this code from the telephone set.

Wakeup:
This service works just like an alarm clock. Ringing of a Customers telephone is initiated automatically at the fixed time. In case, Customer does not answer the ring at the first offering, subsequent rings will follow after five minutes.
Activation code:  *55*Hour, min# e.g. *55*2145#
Deactivation code:  #55#.
 
Call Waiting:
This service allow you to put a call on hold while you are already busy with the another party.Contact 1236 helpline for activation. Once activated, the service can be handled through a code from the telephone set.
Activation code:  *43#
Deactivation code:  #43#

Don't Disturb:
There is time when you do not want to be disturbed, be in peace of mind using PTCL Do not Disturb service. Activating this facility will stop all incoming calls for a pre determined time slot. This will allow customers to be in peace if he does not want to be disturbed during such time. The caller will get a pre-recorded message. Contact 1236 helpline for activation. Once activated, the service can be handled through a code from the telephone set.
Activation code:  *26#
Deactivation code:  #26#

Abbreviated Dialing:
Remember short codes instead of numbers with prefixes .Dial a short number (single digit) to get the desired number to be dialed. A maximum of 10 such numbers can be registered.  Contact 1236 helpline for activation. Once activated, the service can be handled through a code from the telephone set.
Activation code:  *51*Key Digit*num# e.g. *51*1*0212254155#
Deactivation code:  #51#

Call Forwarding
  • Immediate Transfer
    A customer with this facility may transfer his calls to another predefined desired number. A change in dial tone will be observed.
  • Call Transfer on Busy
    In case the customer number is busy, an incoming call will be transfered automatically to another predefined specified number.
  • Call Transfer on No Reply
    In case there is no reply, the call will be transferred automatically to another predefined desired number.

Call Waiting
During a conversation, a customer can hear a beep indicating that another call is coming.  The new incoming call can be attend by tapping which will put the present call on hold.

Code Barring
Customers can prevent misuse of their telephone with the help of a code barring facility. This can be changed by the customer if the need arises.

Do not Disturb
Activating this facility will stop all incoming calls for a pre determined time slot. This will allow customers to be in peace if he does not want to be disturbed during such time. The caller will get a pre-recorded message.

Abbreviated Dialing
Dial a short number (single digit) to get desired number. A maximum of 10 such numbers can be registered.The facility can be activated through a written application to the concerned DE Phones along with copy of NIC.The customers can activate or deactivate the facility from their own telephone sets.

Absent Customer
A customer with this facility may inform the calling person about his non availability at the. This calling person will get an announcement or a special tone.
The facility can be availed through a written application to the concerned DE Phones along with copy of NIC.
The customers can activate or deactivate the facility from their own telephone sets.

Wake up
Ringing of a Customers telephone is initiated automatically at the fixed time. In case Customer does not answer the ring at the first offering, subsequent rings will follow after five minutes.
For Activation *55*hrs mins# and for Deactivation dial *55*

Time Check