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PTCL has always tried to be instrumental in expanding the business horizons of its corporate customers. We make continual efforts to create more and more business opportunities for our valued partners.
Facilitating the establishment of International Call Centres is yet another promising opportunity for offshore companies to establish Call Centres in Pakistan and serve a global clientele. We allow you to extend your services to transnational clients and their customers with economy and reliability.

How does it Work?

Establishing an International Call Centre is easy. Access to such a set up is facilitated by a 0800 Toll-Free Service, wherein overseas customers' calls are routed to Pakistan or overseas destinations through VoIP technology where trained agents are ready to respond to the queries of the customers. This service however involves certain human resource requisites like communication skills and customer handling to be arranged by the subscribers.

Prospective Beneficiaries

The main services that can operate International Call Centres include airline booking/confirmation, help line, banking, hotels, reservations, medical prescription entries, insurance claims and data entries etc.

 

Terms and Conditions

  1. All Taxes shall be payable on charges as per CBR Letter No. 1 (17) STR/2000 dated 30th November, 2001.
  2. Demand Note payment time 15 days. Non-payment to result in cancellation of registration.
  3. Bills will be payable with in 07 days from date of issue. In case of default 5% surcharge will be levied.
  4. Non-payment beyond 03 weeks shall warrant disconnection of the service.
  5. Non-payment beyond 30 days shall warrant disconnection of all services provided by PTCL to the defaulters.
  6. The Bulk Customer shall ensure PTCL exclusivity and interest. In case of any breach PTCL shall disconnect the service immediately.
  7. Parties indulging in unfair practices, violation of the leased circuit agreement or found involved in any illegal activity would be liable to legal action as well as immediate termination of services.

 

Domestic Call Centers

Pakistan Telecommunication Company Limited continues its endeavour to bring innovative products and solutions to its valued customers.
In line with its commitment to provide new opportunities for betterment of services for the benefit of its shareholders, the company is always eager to find new ways to create a breed of satisfied customers for itself, as well as for its own corporate clients.
Establishment of Domestic Call Centres is yet another method for corporate businesses to send a message of special care to their customers.


How does it Work?

Establishing Domestic Call Centers is easy and hassle-free. Access to such a set up is facilitated by 0800 Toll-Free Service, wherein customers calls are routed to a call center where trained agents respond to the inquiries of the customers. This service however involves certain human resource requisites like communication skills and customer handling to be arranged by the subscribers.

Prospective Beneficiaries

The main services that can operate Domestic Call Centers include airline booking/confirmation, help line, banking, hotels, reservations, medical prescription entries, insurance claims and data entries etc. 

Value-added combination of UAN and Leased Lines (DXX) for in-house Call Centers.
Diversion of UAN and Leased Line calls to Call Center.


Connectivity Options

Three connectivity options are available depending upon the nature and type of a Call Center.

Type of Call Centre Connectivity.

International  IP / IPLC (half-circuit)
Domestic One-way PRI (incoming to call center)Two-way PRI with 0800 number and NWD access only 
Co-located One-way PRI for domestic only. IP/IPLC for international call center  

 

 Terms and conditions

  1. No connectivity is allowed to/from any type of International Network.
  2. Combined call centers (local + International) are not allowed.
  3. The interconnection of corporate customer's systems (including call centers) with PSTN will be one way; i.e. from PSTN to the corporate customers systems.
  4. For leased line Plus UAN (Option 3) only large corporate customers will be considered for incoming (one-way) call center voice traffic only.
  5. Only Pakistan registered companies shall be allowed on non-exclusive basis.
  6. Interconnectivity of domestic call centers shall not be allowed.
  7. Monthly bill should be cleared within 7 days from date of issue. Non payment beyond 30 days will lead to disconnection without any notice.

 

 

For Further Information, Please call or fax:

Islamabad / Rawalpindi Karachi Lahore
PTCL Exchange
Nazim-Ud-Din Road
F-8, Islamabad
ph:   051 - 111 20 20 20
Fax: 051 - 111 21 21 21
Shahzad.khalil@ptcl.net.p
Corporate Customer Centre
Ground Floor,a DG Office,
Hatim Alvi Road, Clifton, Karachi.
Ph:   021 - 111 20 20 20
Fax: 021 - 111 21 21 21
Email: salman.khan@ptcl.net.pk
Corporate Customer Centre
26A Civic Centre
Barkat Market, Garden Town, Lahore.
Ph:   042 - 111 20 20 20
Fax: 042 - 111 21 21 21
Email: Basharat.qureshi@ptcl.net.pk
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