President's Message

The challenges faced by PTCL became even tougher in the past year where Pakistan experienced a spillover from the global recession. However, with unwavering determination and strong passion we have remained steady and focused on our course – to be the leading customer oriented ICT Company in Pakistan.

This year PTCL has achieved numerous milestones, from some of which customers can benefit today while other long term initiatives will bring a fruitful tomorrow. Broadband Pakistan became the largest broadband service in Pakistan. EVO launched in June 2009 and made the Company the first 3G wireless broadband provider in Pakistan. This service is set to become one of the primary products of PTCL for years to come

as is evident from the excellent reception it has received.

PTCL continues to enhance and consolidate its position as the leading and premier broadband provider in the country and undoubtedly the sole Integrated Telecom Service Provider offering

Bundled Voice, Data, Internet and TV services at compelling and competitive rates to a wide audience.

At the corporate front, we have remained equally successful. PTCL today is the backbone for businesses throughout Pakistan through Voice, Data and Internet services. This year has seen the revolutionary roll out of customized services and state of the art audio and video conferencing facilities.

With the launch of our Data Centre in Karachi and subsequently in other cities, corporate customers now have access to highly secure, reliable and networked hosting facilities for critical applications and services.

Continuing with its efforts to improve and diversify Pakistan’s international connectivity with the rest of the world, PTCL has embarked on an ambitious project to link the country to the future data highway. Along with eight other international telecom providers, PTCL signed the Construction and Maintenance Agreement (C&MA) for IMEWE Fibre Submarine Cable System linking Karachi with Western Europe directly. The capacity of this system, to enter service shortly, will meet and cater to the growing and expanding demand for the broadband internet traffic for years to come.

We fully realize in PTCL that while we work dedicatedly to enhance our Systems and Processes,

Network, Products and Services our real reward and success originates from our customers, consumers and users from all over the country. It is therefore vital that PTCL continues to strive towards providing the highest quality of customer service to the full satisfaction of our users.

In this respect, we continue to work on several projects and initiatives to improve our efficiency and response to customer demands and complaints. Also, we remain confident that our customers will see a marked and noticeable improvement in our services. With this in mind, we shall continue to invest in our people and workforce to cultivate a culture of service and differentiation and inculcate in them a new sense of purpose and self worth for reaching out to our customers. In view of the above achievements and undertakings, I am confident that our future is bright and promising and we look forward to successfully delivering on our commitments.

Best Wishes

Walid Irshaid
President & CEO

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President's Message